Our Accessibility Promise from Gardeners in Seven Kings

Gardeners Seven Kings is committed to making our online presence and service information accessible to as many people as possible. This accessibility statement describes how Gardeners Seven Kings approaches inclusive design and the steps we take to support people with differing needs. We appreciate that accessibility is ongoing and we continue to improve our site and communications for everyone.

We follow recognised standards and adopt practical measures so our content can be used with a variety of assistive technologies. Our local team of Gardeners of Seven Kings ensures training and awareness across staff who prepare content, images, and service descriptions so that they are more usable to customers and residents in the Seven Kings area.

Our website and published materials aim to meet the Web Content Accessibility Guidelines: we design to WCAG 2.1 AA wherever feasible. This includes attention to readable layouts, meaningful headings, and a clear structure that works well with screen readers and other assistive tools. We also prioritise alternative text for images, where appropriate, and descriptive link labels for navigation.

To support people using assistive technologies we provide comprehensive support for screen-reader access. Pages are structured with semantic headings and landmarks so that a screen reader can convey the page hierarchy and allow users to move between sections easily. We test common screen-reader combinations alongside keyboard-only navigation to make sure core tasks can be completed without a mouse.

Keyboard navigation is important for many visitors. We ensure that interactive elements such as menus, form fields, and action buttons are reachable and operable via the keyboard. Focus indicators remain visible and sequential tab order is preserved. Where complex widgets are used we include ARIA attributes to improve compatibility with assistive technologies.

The following features summarise our accessibility practice:

• WCAG 2.1 AA compliance goals for text contrast, resizable text, and navigable structure.
• Screen-reader support through semantic HTML, ARIA where necessary, and clear alt text for imagery.
• Keyboard navigation including visible focus states and logical tab order for all interactive components.
• Responsive and mobile-friendly layouts so content adapts to different viewports and zoom levels.
• Accessible forms with labels, instructions, and error messages that are announced to assistive technologies.

What we are doing now

We carry out regular checks using automated tools and manual testing by people, including manual keyboard testing and screen-reader reviews. We prioritise updates based on impact so the most common tasks — finding service details, booking visits, understanding pricing and safety information for Gardeners Seven Kings area services — are made as accessible as possible.

Reporting accessibility issues and requests

If you encounter an accessibility barrier or need content in an alternative format (for example large print, simple language, or audio), please contact our accessibility team through the contact methods provided on this site to request support. We will acknowledge your request, aim to respond promptly, and work with you to provide the information or service you need in an accessible form.

We welcome suggestions for improvement and take accessibility seriously. While our current ambition is to reach and maintain WCAG 2.1 AA standards across our materials, some parts of our site or service descriptions may not yet meet every criterion. We maintain a plan to address gaps and will update this statement as improvements are implemented. Thank you for helping Gardeners Seven Kings continue to serve the whole community in an inclusive way.